Specialisms

Business Skills and Customer Service

Our Business Skills and Customer Service programmes are a collection of courses and apprenticeships that learners, and professionals at any level can use to gain essential skills and knowledge which can be applied to a variety of industries.

This selection has been designed to develop a learner’s key business skills including, customer service, and business administration skills. These programmes will guide learners and they develop key skills and behaviours needed to meet customer expectations, ensure repeat business and enhancing your organisation’s core values.

Explore all business skills and customer service programmes

Business skills and customer service

How we help you

Organisations can benefit from a partnership with us as we work to build highly skilled and confident professionals who form stronger business functions. We also partner with organisations to help them build internal talent pipelines, clear progression routes for employees and develop a future proof workforce equipped with recognised qualifications.

Candidates

We ensure that all our candidates have the necessary requirements and motivation to begin their chosen course. We help them throughout their course and apprenticeship through a blended and contextualised learning approach.

With additional guidance where needed, our trainers and coaches guide you throughout your course and assessment.

Professionals

When working with professionals who are looking to upskill, we ensure they are on the right path, and highlight the various career opportunities open to them through the qualifications and skills gained on our courses.

Rather than just taking in new information, we ensure that you develop key skills and the confidence to apply them to your role, helping you become a rounded professional.

Partners and clients

Working with the best

LEARNING FOR EVERY CAREER STAGE

Learning pathways

We're here to support learners at every stage of their career - whether they're just starting out, or right at the top of their career

Early careers

Level 1-2

Level 1 – 2 programmes are designed for those just starting out in their career or are looking to gain foundational workplace skills and are equivalent to GCSEs.

Entry level programmes are often delivered as free adult learning, sector work academy programmes, or traineeships.

Progressing in work

Level 3-5

Level 3 – 5 programmes are for those looking to take the next step in their career and build on existing skills.

Mid-level programmes span apprenticeships, digital skills bootcamps, and a wide range of professional qualifications. Level 3 qualifications are equivalent to A-levels, with level 4 and 5 equivalent to a foundation degree.

Experienced in work

Level 6-7

Level 6 – 7 programmes are for experienced professionals at a senior level in their career.

Advanced programmes offer Bachelors or Masters Degree equivalent qualifications at the very highest level of core professions.

View our Scottish programmes

KEY STATISTICS

Industry aligned, delivering results

Our programmes are designed to deliver excellence and help learners reach the industry standard and support society's needs

31%

Business leaders predict their compliance teams will grow in the next 12 months

99%

99% of our business skills and customer service apprentices passed their EPA in the academic year 2020/21

86%

86% of consumers will pay more for a better customer experience

82%

We achieved a 82% customer satisfaction score across our business skills and customer service programmes for the 2020/21 academic year

40 NPS score for workshop delivery in academic year 2020/21

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Testimonials

What do our learners and trainers have to say

Babington

Having worked in the industry of Regulatory Compliance for over 30 years, aspects of my role involved some delivery of training, so it felt natural to transition into training new Regulatory Compliance Officers. It is rewarding to see their confidence grow during the procession of the apprenticeship and within their role. I have been working with Babington for over two years, I can honestly say that I enjoy every day, even with its challenges.

Sandra Tetley

Regulatory Compliance Skills Coach

Babington

I have a real passion for helping others develop. This led me to move into the education and training sector. I have been working with Babington for over four years, and love the teamwork that goes in to help each individual student reach their full potential. I have a real passion for creating engaging and immersive learning environments and it’s so gratifying when that helps our apprentices advance. I truly believe that Babington strive to develop better futures and feel lucky to be able to play a part

John Cooke

Business Skills and Customer Service Specialist Trainer

Learner

I'd like to thank all of the trainers who have helped me achieve this, I didn't think I'd be able to continue at one point but with the help, guidance, care and support I was able to reach my goal of being qualified and I hope all learners have the same experience I have to know that it's okay not to get it the first time it's about asking for the support which you know you'll get. Thank you again to everyone that contributed to the success of finishing my course.

Learner

Level 3 Business Administrator

Our thinking

Babington appoints Jen Bramley as Chief Executive Officer

DERBY, UK – 8^th February 2024 – The Board of Babington, a leading provider of apprenticeships, professional training courses, and learning solutions in the UK, is delighted to announce the appointment of Jen Bramley as Chief Executive Officer with immediate effect.

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