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BUSINESS SKILLS AND CUSTOMER SERVICE APPRENTICESHIP

Customer Service Practitioner Level 2

Today, the customer service department of any business is essential to its success. Businesses need to ensure that any interaction, whether delivered face-to-face, over the telephone or via email, text, or social media, is a positive and friendly reflection of the organisation, making customer service one of the most valuable functions within a business.

This Customer Service Practitioner Level 2 apprenticeship has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations, ensuring repeat business, and enhancing your organisation’s core values.

Programme features

  • Immersive workshops and sessions
  • Maths and English Level 2 (if not already obtained)
  • Evidence workplace tasks to prove skills and behaviour
  • Regular development meetings with expert Coach or Trainer

At a glance

Relevant to

Individuals looking for an entry-level route into a customer service role

Entry requirements

None

Apprenticeship

Type

Apprenticeship

Standard

Customer Service Practitioner Level 2

Level 2

Level

Level 2

Format/Modality

Blended learning delivery

Duration

12 months + 3 month EPA

England

Geography

England

Cost

£3,500, Levy funded

Contextualisation available

Yes

Enquire
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Programme outcomes

For employers

During this apprenticeship, learners will gain an understanding of your organisation’s policies, any legislation that affects your business and company procedures including complaints processes and digital media policies. As learners become professionals, they gain the confidence to apply their learning to situations which may arise at work. An equipped, skilled, and confident customer service professional is an asset to any business.

For learners

On completion of this programme, learners will develop practical skills that will enable them to communicate effectively with customers face-to-face, over the phone or online, confidently offering advice and guidance to resolve their queries or complaints. Learners will also develop the ability to build rapport with customers, efficiently align the features and benefits of your product or service to meet the customer’s needs and confidently promote your organisation’s brand values and USPs (unique selling points).

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Learning journey overview

Building on your existing skills and experience, during this apprenticeship you will:

  • Products and service knowledge
  • Systems and resources

  • The law
  • Understanding your organisation

  • Customer experience
  • Your role and responsibilities

  • Apprentice showcase
  • Practical observation
  • Professional discussion (underpinned by portfolio)

Want more information? Download the programme overview here Download

What our experts have to say

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I have a real passion for helping others develop. This led me to move into the education and training sector. I have been working with Babington for over four years, and love the teamwork that goes in to help each individual student reach their full potential. I have a real passion for creating engaging and immersive learning environments and it’s so gratifying when that helps our apprentices advance. I truly believe that Babington strive to develop better futures and feel lucky to be able to play a part.

John Cooke

Specialist Trainer

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of professionals every year and support businesses in building the talent pipelines of tomorrow.

98%

98% of our Customer Service Pratitioner apprentices passed their EPA for academic year 2020/21

83%

83% of our Customer Service Pratitioner apprentices received a distinction at EPA for academic year 2020/21

77%

Our Customer Service Pratitioner programme received a CSAT score of 77% during academic year 2020/21

Supercharge your career

  • Enriched and interactive learning resources
  • Develop professional excellence and personal confidence and capability
  • Benefit from 1:1 coaching and mentoring throughout
  • Access to industry experts
  • Fully blended delivery model for learning that suits you
  • Become a member of the UK's largest community of apprentices
Ready to get started? Enquire about this programme today Let's go!

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