BUSINESS SKILLS AND CUSTOMER SERVICE APPRENTICESHIP

Business Administrator Level 3

Today, those working as Business Administrators need to have a strong variety of abilities and skills including, organisation, communication, management, and planning, which need to be transferable across all business sectors. The ability to communicate effectively with internal or external customers is a crucial part of the role and ensures that the organisation operates successfully and efficiently.

The skills gained on this Business Administrator Level 3 apprenticeship will empower those in business administration roles to confidently communicate with stakeholders. Learners will develop the skills needed to effectively support and engage with colleagues and employees from various parts of the organisation. In addition, they will be exposed to modern techniques and principles of business administration, which can be applied to their role and daily activities.

At a glance

Relevant to

Individuals looking to develop business administration skills for their role

Entry requirements

None, although this may differ per employer

Type

Apprenticeship

Standard

Business Administrator Level 3

Level

Level 3

Format/Modality

Blended learning delivery

Duration

12 months + 3 month EPA

Geography

England

Cost

£5,000, Levy funded

Contextualisation available

Yes

Enquire

Programme outcomes

For employers

Organisations will benefit from a business administration professional who can support in the development of your organisation through their knowledge of business principles, laws, and regulations. In addition, with increased confidence and skills, they will be able to facilitate clearer communication throughout the business, development of new strategies and incentives and drive business growth.

For learners

On completion of this apprenticeship, you will be a confident business administrator, capable of managing resources in line with an organisation’s core values and business principles; and understanding the planning and managing events and projects. This programme will enable you to assess the growing range of communication tools now available to a business and apply the appropriate workplace communication method to ensure effective and impactful communication.

Learning topics

Learning journey overview

Building on your existing skills and experience, during this apprenticeship you will:

Understanding and applying regulations
Policies
Understanding and improving processes

Communication skills
IT and data
Business principles

Business skills
Stakeholders
Maintaining quality

Knowledge test
Portfolio-based interview
Project presentation

On-programme assessment:

Apprentices will complete a work-based project throughout the course
The project will incorporate scoping, planning, stakeholder communications, monitoring, and reporting
Once all requirements have been met, including completion of level 2 maths and English, the apprentice will progress to EPA

Want more information? Download the programme overview here Download

Learner testimonial

What our learners have to say

I'd like to thank all of the trainers who have helped me achieve this, I didn't think I'd be able to continue at one point but with the help, guidance, care and support I was able to reach my goal of being qualified and I hope all learners have the same experience I have to know that it's okay not to get it the first time it's about asking for the support which you know you'll get. Thank you again to everyone that contributed to the success of finishing my course.

Business Administrator Learner

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of professionals every year and support businesses in building the talent pipelines of tomorrow.

98%

98% of our Business Administrator apprentices passed their EPA for academic year 2020/21

72%

72% of our Business Administrator apprentices received a distinction at EPA for academic year 2020/21

38%

Babington Business Administrator apprentices achieved 38% above the national achievement rates for academic year 2020/21

Why choose Babington?

Supercharge your career

Benefit from 1:1 coaching and mentoring throughout
Develop professional excellence and personal confidence and capability
Access to industry experts

Enriched and interactive learning resources
Fully blended delivery model for learning that suits you
Become a member of the UK's largest community of apprentices

Ready to get started? Enquire about this programme today Let's go!

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Business Administrator Level 3

At a glance

Programme outcomes

For employers

For learners

Build a foundation

Deepen your understanding

Excel and exceed

End point assessment (EPA)

On-programme assessment:

Apprenticeship vacancies

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Customer Sales Advisor