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BUSINESS SKILLS AND CUSTOMER SERVICE APPRENTICESHIP

Customer Service Specialist Level 3

The role of a Customer Service Specialist is a varied one, customer professionals must act as an intermediary between an organisation and its customers. This Customer Service Specialist Level 3 apprenticeship equips learners with the knowledge to deal with complex or demanding customer complaints, queries, or requests.

Customer service professionals should have excellent product and service knowledge, and fantastic interpersonal and communication skills. We support professionals in attaining these skills and giving them the confidence to use their skills in day-to-day activities and the progression of their careers.

On completion of this apprenticeship, learners will be eligible in beocming a member of the Institute of Customer Service.

At a glance

Relevant to

Individuals in a professional customer service role

Entry requirements

None, although this may differ per employer

Apprenticeship

Type

Apprenticeship

Standard

Customer Service Practitioner Level 2

Level 3

Level

Level 2

Format/Modality

Blended learning delivery

Duration

12 months + 6 month EPA

England

Geography

England

Cost

£4,000, Levy funded

Contextualisation available

Yes

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Programme outcomes

For employers

On completion, employees will have developed a customer-centric approach in all their processes and will look to influence positive change in processes and overall customer service within the company. On completion of this apprenticeship, customer service professionals will have a deeper understanding of the customer’s needs and wants, as well as the ability to provide a positive customer experience.

For learners

This level 3 apprenticeship will develop your existing skills and knowledge of customer service. This will allow you to adapt your communication at any level to achieve a positive outcome for customers externally and stakeholders internally. You will be able to navigate demanding situations and customer queries and help resolve complicated issues, whatever they may be.

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Learning journey overview

Building on your existing skills and experience, during this apprenticeship you will:

  • Communication technology
  • Business knowledge
  • Customer journey

  • Customer communication and insight
  • Communication techniques

  • Customer service culture and environment
  • Customer service quality and performance

  • Practical observation with Q&A
  • Work-based project and interview
  • Professional discussion (underpinned by portfolio)

Programme features

  • Maths and English Level 2 (if not already obtained)
  • Evidence workplace tasks to prove skills and behaviour
  • Immersive workshops and sessions
  • Regular development meetings with expert Coach or Trainer
Want more information? Download the programme overview here Download

What our experts have to say

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I have a real passion for helping others develop. This led me to move into the education and training sector. I have been working with Babington for over four years, and love the teamwork that goes in to help each individual student reach their full potential. I have a real passion for creating engaging and immersive learning environments and it’s so gratifying when that helps our apprentices advance. I truly believe that Babington strive to develop better futures and feel lucky to be able to play a part.

John Cooke

Specialist Trainer

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I am passionate about learning and development. I love working with learners on a one to one basis. I get satisfaction from seeing and playing a part in their development and realising their aspirations, from developing careers within their organisations to individuals who never achieved at school, helping them to overcome their barriers to learning.

Lynda Harnett

Skills Coach

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of professionals every year and support businesses in building the talent pipelines of tomorrow.

100%

100% of our Customer Service Specialist apprentices passed their EPA for academic year 2020/21

82%

Our Customer Service Specialist programme received a CSAT score of 82% during academic year 2020/21

52%

52% of our Customer Service Specialist apprentices received a distinction at EPA for academic ye

Supercharge your career

  • Enriched and interactive learning resources
  • Develop professional excellence and personal confidence and capability
  • Benefit from 1:1 coaching and mentoring throughout
  • Access to industry experts
  • Fully blended delivery model for learning that suits you
  • Become a member of the UK's largest community of apprentices
Ready to get started? Enquire about this programme today Let's go!

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