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Unlock the potential of your workforce with funded learning Download the ‘Untapped to Unlimited’ whitepaper here

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Unlock the potential of your workforce with funded learning Download the ‘Untapped to Unlimited’ whitepaper here

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LEADERSHIP AND MANAGEMENT SCOTLAND APPRENTICESHIP

Diploma in Providing Customer Services at SCQF Level 6

Skills development Scotland logo white on teal

Throughout this Customer Service Skills Level 5 apprenticeship, learners will develop their skills to recognise customer service as a competitive tool and to be proactive in finding solutions within their business and externally.

Topics covered:

  • Provide customer service
  • Developing meta-skills and personal practice
  • Working as part of a team
  • Delivering customer service
  • Professional development
  • Customer service culture
  • Communication technology
  • Customer communication
  • Customer insight
  • Customer service quality and service

At a glance

Relevant to

Anyone involved in a customer service role

Entry requirements

None

Apprenticeship

Type

Modern Apprenticeship

Standard

Diploma in Providing Customer Services

Level 5

Level

SCQF Level 5

Format/Modality

Blended learning delivery

Duration

12 months

Scotland

Geography

Scotland

Contextualisation available

Yes

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