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Want to get to grip with apprenticeships? Download the latest free whitepaper and playbook here.

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Want to get to grip with apprenticeships? Download the latest free whitepaper and playbook here.

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LEADERSHIP AND MANAGEMENT SCOTLAND APPRENTICESHIP

SVQ in Customer Service Level 6

Skills development Scotland logo white on teal

Throughout this Customer Service Skills Level 6 apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Topics covered:

  • Dealing with customers
  • Delivering reliable customer service
  • Customer relationships
  • Risk assessments
  • Working effectively with others
  • Leading a team to improve customer service
  • Reviewing and managing customer service practices

At a glance

Relevant to

Anyone involved in a customer service role

Entry requirements

None

Apprenticeship

Type

Modern Apprenticeship

Standard

SVQ in Customer Service Level 6

Level 6

Level

SCQF Level 6

Format/Modality

Blended learning delivery

Duration

12 months

Scotland

Geography

Scotland

Contextualisation available

Yes

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