Customer Service Skills

Level 2 Certificate in Customer Service Qualification.

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Customer Service Skills

Level 2 Certificate in Customer Service Qualification.

Who is this course for?

This qualification is designed to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area. It is also relevant for people in a current role looking to develop their skills (even if you are currently on furlough) resulting in the achievement of a nationally recognised qualification.

What does the qualification cover?

Topics include:

  • the principles of customer service
  • unique selling points (USPs) and unique service offers (USOs)
  • customer satisfaction
  • dealing with difficult situations
  • interpersonal skills for customer service
  • legislation in customer service
  • delivering effective customer service
  • meeting the needs and expectations of customers
  • communicating effectively
  • continuous improvement

How is the course delivered?

All of these courses are completed via our online learning platform supported with interactive resources and webinars to cover the key topics where you can interact with a tutor and your peers. You will be supported throughout by one of our tutors who will review your progress.

Course Summary

Always available. You can commence when you are ready.


Level 2 Certificate in Customer Service

12-16 weeks: Self-study.

2 weeks: Daily webinars with tutors.

3 weeks: Face-to-face learning.

  • Must be aged 19+ (as of 30th August 2021).
  • Resident of England only
  • Looking for a job or looking to progress and gain new skills at work
  • UK or EU resident of three years or longer or outside of the EU

  • An apprenticeship or further learning
  • A new job
  • Develop your skills with your current employer, and progress

Download the course factsheet

Ready to register?

Complete the registration form using the link below and you will be contacted by an advisor within 48 hours to check your eligibility and to kick start your learning by enrolling you on this programme.

Looking for something else? Our apprenticeships also offer a powerful option to gain employment and continue your learner development and learning.