BUSINESS SKILLS AND CUSTOMER SERVICE APPRENTICESHIP

Customer Service Specialist Level 3

The role of a Customer Service Specialist is a varied one, customer professionals must act as an intermediary between an organisation and its customers. This Customer Service Specialist Level 3 apprenticeship equips learners with the knowledge to deal with complex or demanding customer complaints, queries, or requests.

Customer service professionals should have excellent product and service knowledge, and fantastic interpersonal and communication skills. We support professionals in attaining these skills and giving them the confidence to use their skills in day-to-day activities and the progression of their careers.

On completion of this apprenticeship, learners will be eligible for Institute of Customer Service membership.

Enquire

At a glance

Relevant to

Individuals in a professional customer service role

Entry requirements

None, although this may differ per employer

Type

Apprenticeship

Standard

Customer Service Practitioner Level 3

Level

Level 3

Format/Modality

Blended learning delivery

Duration

12 months + 3 month EPA

Geography

England

Cost

£4,000, Levy funded

Contextualisation available

Yes

Enquire

Programme outcomes

For employers

On completion, employees will have developed a customer-centric approach in all their processes and will look to influence positive change in processes and overall customer service within the company. On completion of this apprenticeship, customer service professionals will have a deeper understanding of the customer’s needs and wants, as well as the ability to provide a positive customer experience.

For learners

This level 3 apprenticeship will develop your existing skills and knowledge of customer service. This will allow you to adapt your communication at any level to achieve a positive outcome for customers externally and stakeholders internally. You will be able to navigate demanding situations and customer queries and help resolve complicated issues, whatever they may be.

Learning topics

Learning journey overview

Building on your existing skills and experience, during this apprenticeship you will:

Communication technology
Business knowledge
Customer journey

Customer communication and insight
Communication techniques

Customer service culture and environment
Customer service quality and performance

Practical observation with Q&A
Work-based project and interview
Professional discussion (underpinned by portfolio)

Programme features

Maths and English Level 2 (if not already obtained)
Evidence workplace tasks to prove skills and behaviour
Immersive workshops and sessions
Regular development meetings with expert Coach or Trainer

Want more information? Download the programme overview here Customer Service Specialist Level 3 Overview

Tutor testimonial

What our experts have to say

I have a real passion for helping others develop. This led me to move into the education and training sector. I have been working with Babington for over four years, and love the teamwork that goes in to help each individual student reach their full potential. I have a real passion for creating engaging and immersive learning environments and it’s so gratifying when that helps our apprentices advance. I truly believe that Babington strive to develop better futures and feel lucky to be able to play a part.

John Cooke

Specialist Trainer

I am passionate about learning and development. I love working with learners on a one to one basis. I get satisfaction from seeing and playing a part in their development and realising their aspirations, from developing careers within their organisations to individuals who never achieved at school, helping them to overcome their barriers to learning.

Lynda Harnett

Skills Coach

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of professionals every year and support businesses in building the talent pipelines of tomorrow.

100%

100% of our Customer Service Specialist apprentices passed their EPA for academic year 2020/21

82%

Our Customer Service Specialist programme received a CSAT score of 82% during academic year 2020/21

52%

52% of our Customer Service Specialist apprentices received a distinction at EPA for academic ye

Why choose Babington?

Supercharge your career

Enriched and interactive learning resources
Develop professional excellence and personal confidence and capability
Benefit from 1:1 coaching and mentoring throughout

Access to industry experts
Fully blended delivery model for learning that suits you
Become a member of the UK's largest community of apprentices

Ready to get started? Enquire about this programme today Let's go!

You might also like these

Apprenticeship Business Administrator Level 3

This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.. This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.... Read More Read Less

Blended learning delivery
12 months + 3 month EPA
England

Learn more

Apprenticeship SVQ in Business and Administration Level 5

This apprenticeship allows learners to gain an internationally-recognised qualification while they learn about the importance of communication and management of their performance in a business environment. This apprenticeship allows learners to gain an internationally-recognised qualification while they learn about the importance of communication and management of their performance in a business environment... Read More Read Less

Blended learning delivery
9 – 12 months
Scotland

Learn more

Apprenticeship SVQ in Customer Service Level 6

Customer service professionals will develop the skills and confidence needed to deliver reliable customer service and confidently lead a team to improve customer service.. Customer service professionals will develop the skills and confidence needed to deliver reliable customer service and confidently lead a team to improve customer service.... Read More Read Less

Blended learning delivery
12 months
Scotland

Learn more

Apprenticeship Customer Service Practitioner Level 2

This level 2 programme has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations.. This level 2 programme has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations.... Read More Read Less

Blended learning delivery
12 months + 3 month EPA
England

Learn more

Explore our full programme offering. View all programmes

Customer Service Specialist Level 3

At a glance

Programme outcomes

For employers

For learners

Build a foundation

Deepen your understanding

Excel and exceed

End point assessment (EPA)

Programme features