CONSUMER SERVICES VERTICAL

Building Stronger Teams, Powering Business Growth

Boost performance and build talent pipelines with tailored apprenticeship programs for the Consumer Services sector

Power your growth

Industry Overview & Statistics

Why skills matter across the Consumer Services sector

Investing in skills development is crucial for the consumer services sector to attract talent, retain top performers, and adapt to evolving customer expectations. At Babington, we specialise in supporting businesses in Hospitality, Retail, and Logistics & Supply Chain to stay ahead in a competitive market by equipping professionals with the knowledge, confidence, and capabilities needed to enhance the customer experience. Our high-quality apprenticeships and training programmes focus on talent attraction, reskilling, and upskilling,

60%

Many businesses in the retail and hospitality sectors are reporting a significant shortage of trained managers, with 60% of organisations in these sectors admitting they struggle to develop leadership talent. Apprenticeships in leadership and management help address this skills gap Source: UK Hospitality | Retail Week

79%

79% of retail leaders believe there is a growing need for investment in employee development, particularly in HR and L&D. Many retailers are focusing on employee retention and talent development through training programs, with apprenticeships serving as a practical and fundable solution.

42%

Both FMCG and logistics sectors report a rising need for qualified project managers. 42% of logistics firms are struggling to find project management professionals with the right skills. Apprenticeships in project management are becoming a vital part of workforce development Source: CIPD | Logistics UK

82%

82% of logistics companies identify the lack of talent development programs as a barrier to effective HR management. Developing a skilled workforce through apprenticeship programs in HR and L&D is seen as essential for growth and operational efficiency. Source: Logistics UK

Our clients

Supporting the best

Client Testimonials

What Our Partners Say

Babington’s dedication to providing an outstanding learner experience for all of our colleagues is evident. They have shown an open approach to genuine collaboration with M&S, and in turn we’re creating a more ‘M&S-centred’ experience for fellows – tackling withdrawals and are ensuring colleagues’ projects are delivering real value to their teams.

Hollie McIntosh

BEAM Academy Project Manager, Digital & Data | M&S

CONSUMER SERVICES TRAINING SOLUTIONS

Future-Proofing Your Workforce

At Babington, we are committed to developing better futures by equipping professionals in Hospitality, Retail, and Logistics & Supply Chain with the critical skills needed to build high-performing teams and deliver exceptional customer experiences. With a long legacy of working in partnership with consumer services organisations, our tailored training provides the expertise required to navigate industry challenges, enhance operational efficiency, and drive business success. With a strong focus on practical application, our programmes empower businesses to develop a resilient, future-ready workforce that fuels growth and long-term success.

Services

Apprenticeships
From Level 2 to Level 7, we design and deliver market-leading apprenticeships.
Professional Qualifications
From AAT to PRINCE2, and Python to CompTIA – explore a wide range of learning programmes available to buy and start today.
Learning Services
For businesses – from workforce planning and analysis to operations and guidance around funded learning routes.

Managed Service Provision
Managing apprenticeship providers with data driven insights, reducing the admin burden and improving outcomes.

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Specialisms

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Industries

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Our Approach

Learning with a difference

Performance

Ultimately, everything we do is about unlocking potential and enhancing performance within your organisation. Your skills strategy has a direct impact on the ability to grow, move faster, do more for your customers, and stay ahead of the competition.

Personalisation

One size doesn’t fit all. That’s true of the skills needs of your business, and it’s true of your learners. That’s why our training programmes flex and work around the individual – using the latest technology and machine learning to deliver non-linear learning journeys, and giving access to coaches and mentors for one-to-one teaching.

Pathways

We believe in lifelong learning. We also understand that being truly excellent in your field means having more than just professional competency; it’s about having the right mindset to meet change head on, and the ability to communicate and collaborate beyond your own function. All our programmes fit within wider learning pathways: that means you can always take the next step across both professional, technical, and wider personal development.

Contextualisation

Our apprenticeships and learning programmes can always be tailored to fit your industry, and your organisation. We believe that learning is most effective when it’s contextualised, so there’s a strong link between skills and behaviours and your operating environment

Sustainability

If skills are the currency of the future, we believe we should also be mindful of our operating environment, our working practices, and the legacy we create for future generations. Sustainability is a core theme in everything we do; from how Babington itself operates, to the topics we embed within all our learning.

Partnerships

Besides Babington’s own deep expertise, we’re proud to boast some of the most knowledgeable partners out there. From designing learning content, to delivering interactive sessions and accrediting our programmes, you benefit from access to some of the best minds in the business. To name a few: BCS, CIPD, AAT, ACCA, CIMA, Henley Business School, and more.

Performance
Personalisation
Pathways
Contextualisation
Sustainability
Partnerships

Performance

Ultimately, everything we do is about unlocking potential and enhancing performance within your organisation. Your skills strategy has a direct impact on the ability to grow, move faster, do more for your customers, and stay ahead of the competition.

BT Levy Transfer

Finding Funding To Support Your Business

BT Group, in partnership with Babington, offers a Levy Transfer Service to support small and medium-sized enterprises (SMEs), charities, and public sector organisations across England. This initiative allows eligible employers to access funding for apprenticeship training, fostering local talent and promoting economic growth.

To be eligible, organisations must be SMEs, charities, or public sector bodies based in England, committed to supporting apprentices aged 22 and over. Employers must also ensure that all staff, including apprentices, are paid at least the National Living Wage, promoting fair and sustainable employment opportunities.

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