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Unlock the potential of your workforce with funded learning Download the ‘Untapped to Unlimited’ whitepaper here

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Unlock the potential of your workforce with funded learning Download the ‘Untapped to Unlimited’ whitepaper here

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LEADERSHIP AND MANAGEMENT SCOTLAND APPRENTICESHIP

Diploma in Providing Customer Services at SCQF Level 6

Skills development Scotland logo white on teal

Throughout this Customer Service Skills Level 6 apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Topics covered:

  • Providing customer centric service
  • Developing meta-skills and personal practice
  • Delivering customer service
  • Improving customer service
  • Professional development
  • Customer service culture
  • Communication technology
  • Customer communication
  • Customer insight
  • Customer service quality and service

At a glance

Relevant to

Anyone involved in a customer service role

Entry requirements

None

Apprenticeship

Type

Modern Apprenticeship

Standard

Diploma in Providing Customer Services

Level 6

Level

SCQF Level 6

Format/Modality

Blended learning delivery

Duration

12 months

Scotland

Geography

Scotland

Contextualisation available

Yes

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