Customer service professionals will develop the skills and confidence needed to deliver reliable customer service and confidently lead a team to improve customer service.. Customer service professionals will develop the skills and confidence needed to deliver reliable customer service and confidently lead a team to improve customer service.... Read More Read Less
Relevant to
Anyone involved in a customer service role
Entry requirements
None
Type
Modern Apprenticeship
Standard
Diploma in Providing Customer Services
Level
SCQF Level 6
Format/Modality
Blended learning delivery
Duration
12 months
Geography
Scotland
Contextualisation available
Yes