This level 2 programme has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations.. This level 2 programme has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations.... Read More Read Less
Relevant to
Anyone involved in a customer service role
Entry requirements
None
Type
Modern Apprenticeship
Standard
SVQ in Customer Service Level 6
Level
SCQF Level 6
Format/Modality
Blended learning delivery
Duration
12 months
Geography
Scotland
Contextualisation available
Yes