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Discover Data at Every Desk with our Business Data Essentials programmes  Discover more and our latest playbook here

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Discover Data at Every Desk with our Business Data Essentials programmes  Discover more and our latest playbook here

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BUSINESS SKILLS AND CUSTOMER SERVICE APPRENTICESHIP

Business Foundations Level 2

Coming Soon!

Business Foundations is part of our Professional Business Pathway and is designed to help people at the beginning of their career develop the essential skills, confidence and professional behaviours needed to succeed in a modern workplace.

Learners will develop practical capability across communication, organisation, digital tools, information management and day-to-day business support. They will learn how to manage their workload, communicate professionally, maintain accurate records and contribute positively to colleagues, customers and the wider organisation.

For employers, Business Foundations provides a structured way to recruit and develop entry-level talent, strengthen business support capability and create clear progression routes into higher-level professional roles that form part of the Professional Business Pathway.

Who is this programme for?

  • Individuals looking to kick-start a career in a variety of industries
  • Businesses looking to take on and upskill entry level talent
  • To be eligible apprentices must be aged under 25

At a glance

Relevant to

People starting their career in administration, business support, customer service or operational support roles.

Entry requirements

None

Apprenticeship

Type

Apprenticeship

Standard

Administration Assistant Level 2

Level 2

Level

Level 2

Format/Modality

Blended learning delivery

Duration

From 9 months

England

Geography

England

Cost

£4,000, Levy funded

Contextualisation available

Yes

Enquire
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Programme outcomes

For employers

Business Foundations helps employers recruit and develop confident entry-level employees who can provide dependable support across teams and departments. Employers benefit from more capable and confident employees, greater consistency in administrative processes and reduced reliance on managers for routine workplace support. The programme can also help organisations create a sustainable early-careers pipeline, improve access to professional employment and establish clear progression into higher-level business, operations and data roles.

For learners

On completion of Business Foundations, learners will have developed the practical skills and professional confidence needed to contribute effectively in an entry-level business support role. The programme will also provide a clear platform for progression into a Level 3 apprenticeship or a wider professional career pathway.

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Learning topics

Learning journey overview

Our Business Foundations programme has been designed for those looking to start their professional career, or organisations who need reliable junior talent or stronger administrative capacity

  • Understand the organisation
  • Understand how the role contributes to the business
  • Use CPD tools to track development and performance

  • Plans and prioritises administrative tasks to meet deadlines
  • Uses calendars, diaries and scheduling tools to organise workload
  • Works effectively with supervisors to clarify tasks and responsibilities
  • Manages competing priorities with professionalism and accuracy

  • Communicates professionally with colleagues and external stakeholders
  • Writes clear emails, letters and messages using appropriate tone
  • Uses verbal communication confidently in person, online and by phone
  • Responds constructively to feedback to improve communication quality

  • Uses organisational software (CRM, databases, spreadsheets, email tools) efficiently
  • Inputs, formats and checks data to maintain accuracy and quality
  • Shares documents and collaborates using cloud‑based platforms
  • Retrieves, records and stores data accurately in physical or digital systems
  • Applies correct filing, retention and deletion procedures
  • Identifies information‑security risks and follows safe working practices
  • Recognises when to escalate security or compliance concerns

  • Supports the planning and delivery of meetings and events
  • Manages booking systems, calendars and operational workflows
  • Supports organisational priorities through routine admin tasks
  • Provides support to colleagues to ensure smooth team operations
  • Contributes positively to team communication and workflow

Want more information? Get in touch today Let's go!
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Bring new talent into your organisation

Recruit a Business Foundations apprentice

Business Foundations can be used to recruit a new apprentice into an entry-level business support role.

Babington can support employers throughout the recruitment journey, including:

  • defining the role and apprenticeship opportunity
  • creating an engaging vacancy description
  • advertising the vacancy through appropriate channels
  • attracting potential applicants
  • supporting initial candidate screening
  • coordinating candidate introductions
  • helping employers understand apprenticeship eligibility
  • supporting enrolment once an appointment is made
Recruit an apprentice

Learner testimonial

What our learners have to say

quote_icon

I'd like to thank all of the trainers who have helped me achieve this, I didn't think I'd be able to continue at one point but with the help, guidance, care and support I was able to reach my goal of being qualified and I hope all learners have the same experience I have to know that it's okay not to get it the first time it's about asking for the support which you know you'll get. Thank you again to everyone that contributed to the success of finishing my course.

Business Administrator Learner

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of professionals every year and support businesses in building the talent pipelines of tomorrow.

98%

98% of our Business Administrator apprentices passed their EPA for academic year 2020/21

72%

72% of our Business Administrator apprentices received a distinction at EPA for academic year 2020/21

38%

Babington Business Administrator apprentices achieved 38% above the national achievement rates for academic year 2020/21

Why choose Babington?

Supercharge your career

  • Benefit from 1:1 coaching and mentoring throughout
  • Develop professional excellence and personal confidence and capability
  • Access to industry experts
  • Enriched and interactive learning resources
  • Fully blended delivery model for learning that suits you
  • Become a member of the UK's largest community of apprentices
Ready to get started? Enquire about this programme today Let's go!

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