This is an exciting opportunity to work with a well-known brand operating within the healthcare sector in a fast-paced telephone support role. This apprenticeship offers hands-on experience in customer service, communication, and data handling, with full training and ongoing support provided.
You will join a dynamic and supportive team of customer service professionals, all committed to delivering excellent customer experiences. Working within a contact centre environment, you will handle outbound calls, speak with customers to understand their needs, and ensure they are directed to the most appropriate service.
This role will give you valuable experience in customer interaction, call handling, data protection, and CRM systems, providing a strong foundation for a future career in customer service or administration.
Key Responsibilities:
- Logging into the CRM system and preparing for daily calling activity
- Selecting and reviewing customer data for outbound calls
- Making outbound calls using a click-to-dial system
- Asking structured questions to identify customer needs
- Transferring calls to the appropriate department based on responses
- Recording accurate outcomes of all calls in line with GDPR requirements
- Managing and diarising call-backs where required
- Working to specific call allocation targets and guidelines
Training Provided:
- GDPR and data protection training
- CRM system training
- Effective questioning and communication techniques
- Additional marketing and customer service training
