array(3) {
  ["banner_text"]=>
  string(305) "

Want to get to grip with apprenticeships? Download the latest free whitepaper and playbook here.

" ["background_colour"]=> string(7) "#19072d" ["link_colour"]=> string(7) "#f7eefd" }

Want to get to grip with apprenticeships? Download the latest free whitepaper and playbook here.

banner

LEADERSHIP AND MANAGEMENT SCOTLAND APPRENTICESHIP

SVQ in Customer Service Level 6

Skills development Scotland logo white on teal

Throughout this Customer Service Skills Level 6 apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Topics covered:

  • Dealing with customers
  • Delivering reliable customer service
  • Customer relationships
  • Risk assessments
  • Working effectively with others
  • Leading a team to improve customer service
  • Reviewing and managing customer service practices

At a glance

Relevant to

Anyone involved in a customer service role

Entry requirements

None

Apprenticeship

Type

Modern Apprenticeship

Standard

SVQ in Customer Service Level 6

Level 6

Level

SCQF Level 6

Format/Modality

Blended learning delivery

Duration

12 months

Scotland

Geography

Scotland

Contextualisation available

Yes

Enquire
banner
Want more information? Download the programme overview here Download

You might also like these

SVQ in Business and Administration Level 6

This apprenticeship will allow those working in administrative roles to develop their skills and knowledge further within Business Administration and demonstrate competence in their job role.. This apprenticeship will allow those working in administrative roles to develop their skills and knowledge further within Business Administration and demonstrate competence in their job role.... Read More Read Less

  • <p>Blended learning delivery</p>
Blended learning delivery
  • <p>11 months</p>
11 months
  • Scotland Scotland
Regulatory Compliance Officer Level 4

This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.. This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.... Read More Read Less

  • <p>Blended learning delivery</p>
Blended learning delivery
  • <p>15 months + 3 month EPA</p>
15 months + 3 month EPA
  • England England
Business Administrator Level 3

This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.. This advanced apprenticeship has been designed to help professionals form in-depth knowledge of the industry and business environment in which they work.... Read More Read Less

  • <p>Blended learning delivery</p>
Blended learning delivery
  • <p>12 months + 3 month EPA</p>
12 months + 3 month EPA
  • England England
SVQ in Business and Administration Level 5

This apprenticeship allows learners to gain an internationally-recognised qualification while they learn about the importance of communication and management of their performance in a business environment. This apprenticeship allows learners to gain an internationally-recognised qualification while they learn about the importance of communication and management of their performance in a business environment... Read More Read Less

  • <p>Blended learning delivery</p>
Blended learning delivery
  • <p>9 – 12 months</p>
9 – 12 months
  • Scotland Scotland

Explore our full programme offering. View all programmes