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Want to get to grip with apprenticeships? Download the latest free whitepaper and playbook here.

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FINANCIAL SERVICES SCOTLAND APPRENTICESHIP

Certificate in Customer Service in the Financial Services Sector Level 6

Certificate in Customer Service in the Financial Services Sector Level 6 apprenticeship is designed to support entry-level roles across the financial services sector, including in banks, building societies and insurance organisations.

Learners will gain an understanding of the rules and regulations of the banking industry and how these apply to their day-to-day roles. They will learn the importance of personal and professional planning and development, and how to Identify and process customer complaints to achieve fair customer outcomes.

This apprenticeship is best suited to those in roles that require the apprentice to deal with customers, both internally and externally.

Learners will develop the ability to apply technical knowledge and skills across a range of products and services and demonstrate a clear understanding of regulatory frameworks.