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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.


Leadership and Management Apprenticeship

Operational Departmental Manager Level 5

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With increased competition and technological advances, organisations need to develop their managers with the ability to create new, creative, and future proof strategies and visions for their organisations. Today’s Operational Managers must have an analytical mind and ‘out of the box’ approaches to designing business processes, creating, and managing strategic change, risk management and overall business improvement.

Our Operational Departmental Manager Level 5 programme helps professionals in management positions to develop key skills and unique insights into the most important aspects of leadership and management. It will equip them with the skills, creativity and vision that can be incorporated into their day-to-day responsibilities and guide their business in today’s fast-moving competitive environment.

At a glance

Entry requirements

Three years experience in an operational management role





Operational Departmental Manager Level 5

Level 5


Level 5


Blended learning delivery


18 months + 5 month EPA





£7,000 Levy, funded

Contextualisation available



Programme outcomes

For employers

Organisations will benefit from the greater confidence and increased skillset their employee will have gained. As operational mangers aid in the planning and realisation of strategic business objectives and goals, your business will be better equipped with an employee able to strategically drive teams, departments, and the business towards success.

For learners

This programme is designed to support middle managers in developing greater understanding of aspects of operational management such as business processes and risk management. It will also equip them with skills and confidence needed for strategic planning and business process design, alongside core leadership abilities including delivering results and inspiring your colleagues.

On completion of this apprenticeship, you will have the qualifications and skillset to progress your career.

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Learning journey overview

Building on your existing skills and experience, during this apprenticeship you will:

  • Leadership communication skills
  • Collaborative working

  • Management of self
  • Improving performance
  • Productivity

  • Operational planning
  • Operational governance

  • 1 hour professional discussion on the portfolio
  • 4000 word project proposal
  • 20 minute presentation and 40 minute Q&A

Programme highlights

  • Development meetings with Skills Coach every 6 weeks
  • Immersive workshops
  • Evidence workplce taks sto prove skills and behaviour
  • Maths and English Level 2 (if not already obtained)

CMI Accreditation

The Chartered Management Institute (CMI) is the Chartered Body for Management and Leadership. For 75 years, they have supported business and learners to increase their skillset and confidence to become successful managers and leaders. The CMI is the only organisation that can award Chartered Manager status, this is considered to be the highest accolade for managers and leaders.


Want more information? Download the programme overview here Download

What our learners have to say


Thanks for all the support! I gathered so much from the sessions, especially to integrate models and theories to support my points as well as to evaluate and analyse them in my presentations. Learning is a continuum and I will keep learning to do better to support my team and department.

ODM Level 5 Learner


My skills coach should be congratulated on their motivational skills, they helped me achieve my qualification on time and to a high standard.

ODM Level 5 Learner

Excellence in numbers

Delivering meaningful outcomes

Trust your professional development to the experts. We're proud to help upskill thousands of leaders and managers every year and support businesses in building the talent pipelines of tomorrow.


86% CSAT score across Operational Departmental Manager apprentices for academic year 2020/21


98% of our Operational Departmental Manager apprentices passed their EPA in academic year 2020/21


79% of our Operational Departmental Manager apprentices received a distinction at EPA in academic year 2020/21

Supercharge your management career

  • Benefit from 1:1 coaching and mentoring throughout
  • Fully blended delivery model for learning that suits you
  • Develop professional excellence and personal confidence through work-based scenarios
  • Enriched and interactive learning resources
  • Access to some of the UK's leading leadership and management specialists
  • Become a member of the UK's largest community of apprentices
Ready to get started? Enquire about this programme today Let's go!