Employer description
Main description
Evolving Networks Limited are seeking an IT Apprentice to kick-start their career in the technology industry! You will be studying toward your Information Communications Technician Level 3 Apprenticeship.
Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.
You’ll be part of our Service Desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.
Your role will include;
- Logging, updating, and managing support tickets on the Service Desk system
- Providing first-line support to customers via phone, email, and remote tools
- Diagnosing and troubleshooting basic IT, connectivity, and network issues
- Escalating more complex problems to senior engineers when required
- Communicating clearly with customers to keep them informed of progress
- Learning and following internal processes and best practice procedures
- Developing technical knowledge through hands-on experience and training
Benefits Include;
- 30 days annual leave including bank holidays, with increases linked to length of service
- Open, friendly, and supportive working environment
- Regular company-funded social events such as curry nights, BBQs, and Christmas parties
- Company pension scheme with Royal London
- Employee Assistance Programme offering mental health, wellbeing, and financial support
- Bring-your-dog-to-work days
- Full training and ongoing support throughout the apprenticeship
- Free home internet connection on successful completion of the apprenticeship
Entry requirements
- Friendly, approachable, and professional attitude
- Good communication skills – both written and verbal
- Willingness to learn and take on feedback
- Logical approach to problem solving
- Positive attitude and strong work ethic
- Ability to work well as part of a team
- Basic IT confidence and curiosity about technology
Skills required
- Communication skills
- Attention to detail
- Organisation skills
Training to be provided
Founded in 1974, we’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.
