Employer description
Kompare Limited, is an insurance contact centre for the leading insurance providers across the UK. As an Apprentice Call Agent, you’ll be the voice of our company, helping customers who have applied for varied insurance products, managing the calls and connecting the client to the correct broker for their insurance quotes. Developing your communication skills to connect the client with the Broker with a seamless transition. Working towards a Level 2 Customer Service Practitioner Qualification.
Main description
Kompare Limited are looking for two new Apprentice Call Agents. You will be studying toward your Customer Service Practitioner Level 2 Apprenticeship.
Do you have a passion for helping people, love talking on the phone, then this is the job for you! A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for ambitious and vibrant apprentices to join our established team based in Upminster, Essex.
All our current agents are trained on multiple call campaigns that we manage for the largest insurers in the UK. The apprentices will have the opportunity to join our team, have extensive training in all call campaigns that we manage, giving the apprentices the chance to work on varied products. We have a bespoke CRM system which they will be given full training of how to use.
Your role will include;
- Calling insurance applications as they fall in our live CRM system.
- Building relationship with the applicants, to ensure their experience is of the highest quality.
- Filtering the applicants insurance needs and connecting them to the correct insurer.
- Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations.
- Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer.
- Using your communication skills to to connect the client with the Broker with a seamless transition
Benefits include;
- On site Parking available
- Smart Casual Dress Code
- Call Transfer Bonus schemes
- We are always running fun incentives, for example leaving early or other small rewards
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Entry requirements
There are no qualification requequirements for this role.
- A good attitude and willingness to learn is essential.
- You must be confident talking on the telephone.
- Due to the location, a driving licence is desired
Skills required
- Communication skills
- IT skills
- Attention to detail
Training to be provided
Founded in 1974, we’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.
