Employer Description
We are a fair and transparent energy supplier headquartered in Newcastle upon Tyne, with a growing presence through our satellite office in Edinburgh. As a forward-thinking company, we’re actively expanding and excited about the opportunities ahead.
At Jellyfish Energy we reward our customers based on the time they’ve been on supply. Upon renewal you will unlock exclusive products that are not available to anyone else.
Main description
This role focuses on developing key skills in customer support, handling inquiries, and enhancing customer satisfaction. Key outcomes include improving communication and problem-solving abilities. You’ll collaborate with your team while Babington provides expert training and guidance throughout your journey.
A young person would thrive in our organisation because we offer a supportive, dynamic environment where growth and development are genuinely encouraged. You’ll join a growing company with fantastic plans for the future and clear, natural progression opportunities—making it an ideal place to build a long-term career.
We value our team and regularly host staff events and incentives to recognise hard work and foster a positive workplace culture. Plus, with free onsite parking and a welcoming, collaborative atmosphere, we make it easy and enjoyable to be part of the team. You’ll be more than just an employee—you’ll be part of our journey.
Your role will include:
- Respond to customer queries in a timely and professional manner
- Provide excellent customer service through phone, email, and live webchat
- Assisting our customers and partners with any issues regarding our in-house CRM/Portal
- Liaising with other internal departments to find suitable resolutions for the company and our customers
- Ensuring customer records are accurately updated and recorded correctly
Entry requirements
Other in:
- Maths (grade Pass (GC)
- English (grade Pass (GC)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
- IT skills
- Communication skills
- Organisation skills
- Attention to detail
- Customer care skills
Training to be Provided
Founded in 1974, we’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship
