Employer description
ASM are the experts in tail spend management and emerging tech distribution. We’re passionate about new technologies with a fantastic reputation for delivery. Founded in 1992, ASM is an international company with offices in the United Kingdom, France & Germany. We partner with the world’s largest Resellers and Systems Integrators to bring them the best technologies from Gartner leaders, challengers and innovators.
Main description
ASM Technologies are seeking an IT Apprentice to kick-start their career in the technology industry! You will be studying toward your Information Communications Technician Level 3 Apprenticeship.
Join our high-performing team as a key contributor to our international operations. In this fast-paced, global role, you will gain unparalleled exposure across the entire business by managing the international helpdesk, ensuring rigorous compliance standards, fortifying our cyber security defences, and maintaining essential infrastructure.
Key Responsibilities:
International Helpdesk & Support:
- Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues.
- Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members.
- Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on ‘least privilege’.
Infrastructure & Cyber Security:
- Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure
- Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up-to-date.
- Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies.
Compliance & Governance:
- Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance.
- Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001).
- Contribute to the creation and maintenance of knowledge base articles and training materials for end-users.
Entry requirements
No Experience Required, All Training Will Be Provided.
Essential Skills:
- A keen interest in a broad range of IT disciplines, including networking, security, and cloud technologies.
- Excellent communication skills, both written and verbal, with the ability to clearly explain technical issues to non-technical users.
- A proactive and methodical approach to problem-solving, with a willingness to take ownership of tasks.
- The ability to work effectively both independently and as part of a highly collaborative international team.
Skills required
- Communication skills
- IT skills
- Organisation skills
- Initiative
Training to be provided
Founded in 1974, we’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.
