LV Property are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service.

This position serves as the first point of contact for clients both over the phone and in person, providing exceptional customer service and handling all initial enquiries. Key responsibilities include booking appointments and valuations, managing a wide range of administrative tasks, and gaining in-depth knowledge of the property industry.

The role also involves ensuring compliance with legal and regulatory documentation, supporting the full tenancy process, from initial enquiry through referencing to move-in, and ensuring that each step is completed smoothly and professionally. Strong communication and organisational skills are essential to effectively liaise with potential tenants and support the team in delivering a high-quality service.

We are a small, close-knit office of six team members. Everyone contributes to a positive and productive working environment by helping each other and sharing responsibilities as needed.

This role offers a fantastic opportunity for someone who is eager to learn and grow within the property industry and gain experience in customer service. With hands-on experience across various aspects of the business, there’s plenty of scope to develop new skills and take on additional responsibilities over time, depending on your interests and ambition.

Your role will include;

• Answering the telephone
• First point of contact for all customers, dealing with all queries, face to face, email or over the phone and following them through or passing them through to the relevant person
• Dealing with email enquiries efficiently over the telephone
• Will be the main administration support for the whole office
• Diary management

Benefits

• Parking permit will be supplied
• 20 days holiday plus 8 days bank holiday
• 45 mins lunch

Other in:

• Maths (grade )
• English (grade )

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Administrative Skills
• Attention to Detail
• Customer Care Skills
• IT Skills
• Organisational Skills