Zeda Healthcare is a tech-led complex care provider supporting people with serious health needs. As a Business Administrator Apprentice, you’ll help with day-to-day admin, coordination and office support while working towards your Level 3 Business Administration apprenticeship qualification.
As a Business Administrator Apprentice at Zeda Healthcare, you’ll gain hands-on experience across the core functions of a tech-led complex care provider. A typical week will involve supporting the team with back-office operations, helping implement new packages of care, assisting with sourcing, recruiting and vetting care professionals, handling basic queries from live care packages, and keeping company compliance records up to date.

You’ll also learn how to use and manage our internal tech systems, contribute to coordination tasks, and build a strong understanding of how a complex care service runs day to day. This role gives you exposure to operations, compliance, recruitment and digital systems, all while working towards your Level 3 Business Administrator qualification.

Day-Day Responsibilities:

• Support with implementing new care packages
• Assist with sourcing, recruiting and vetting care professionals
• Handle basic queries from clients, families and staff (as training progresses)
• Maintain and update compliance records and company documentation
• Help manage digital systems, apps and tech administration tasks
• Carry out general office administration and data entry
• Support the team with scheduling, notes, and basic coordination duties
• Prepare reports, spreadsheets and updates as required
• Communicate clearly with internal teams to keep workflows running smoothly
• Contribute to improving processes across operations and compliance

Benefits:

• Hybrid working model (2–3 days per week in the office; office time higher in early months for training)
• Central Birmingham office with excellent transport links
• Commission structure available, with earnings linked to successful care package implementations
• 20 days annual leave plus bank holidays (pro-rata for 30 hours per week)
• Supportive team environment with clear development opportunities
• Access to high-quality training and hands-on experience in a growing healthcare business

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Administrative Skills
• Attention to Detail
• Customer Care Skills
• IT Skills
• Organisational Skills