As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
- Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person.
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
- Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
- Ensure timely installation of OS updates, antivirus, and software patches.
- Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision.
- Support remote access and mobile device connectivity.
- Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
- Produce simple user guides and contribute to the ICT knowledge base.
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
