As Broker Support Administrator, you will play a key role in ensuring the smooth running of the office and providing comprehensive support to our brokers. You will often be the first point of contact for clients and introducers, making professionalism and strong communication skills essential.
You will be responsible for managing enquiries, coordinating applications, maintaining accurate records, and ensuring that cases progress efficiently from initial enquiry through to completion.
Key Responsibilities
- Acting as the initial point of contact for new and existing enquiries, responding professionally and promptly via telephone and email.
- Assisting in the development and maintenance of strong adviser/client relationships, ensuring a positive client experience at all times.
- Processing new and existing business applications, gathering required documentation, and providing full administrative support to brokers.
- Liaising with clients, solicitors, lenders, and other third parties to ensure applications progress smoothly and efficiently.
- Monitoring case progression and proactively following up to avoid delays.
- Maintaining accurate client records and internal systems.
- Ensuring all compliance procedures are adhered to and that new business is processed correctly in line with regulatory requirements.
- Supporting brokers with diary management, documentation preparation, and general office administration tasks.
