Your role will include; 

• Responding to incoming telephone inquiries promptly and professionally.
• Handling the processing of new client referrals efficiently.
• Creating and organising necessary documentation for Field Care Supervisors.
• Administering all Individual Care & Support Agreements accurately.
• Managing and updating client and Care & Support Worker office files consistently.
• Ensuring the ongoing accuracy of all client and Care & Support Worker documentation.
• Collaborating closely with the Field Care Supervisor for effective workflow.
• Maintaining compliance with all office systems and procedures.
• Generating reports and management information as needed.
• Conducting audits of Customer Care visits, including monitoring medication administration.
• Ensuring strict compliance with all Care Quality Commission regulations.