RGM Truck and Van are looking for an enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.

This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.

Key Responsibilities:

• Welcome customers professionally, both in person and over the telephone.
• Respond to customer enquiries via telephone and email.
• Process and manage vehicle hire bookings using the company rental system.
• Assist with scheduling vehicles for both short-term and long-term hire.
• Ensure hire vehicles are prepared, presented and ready for customers.
• Support the coordination of vehicle maintenance and servicing schedules.
• Carry out general administrative duties including data entry and record keeping.
• Maintain accurate customer and vehicle records.
• Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department.
• Deliver excellent customer service at all times.

We are looking for someone who is:

• Friendly, approachable and professional.
• A confident communicator with excellent customer service skills.
• Organised and able to manage multiple tasks.
• Keen to learn and develop new skills.
• Computer literate (preferred but not essential as full training will be provided).
• A driving licence is desirable but not essential.