Start your career with Pickfords as an Apprentice Move Manager. Gain valuable customer service and administration experience while working towards a Customer Service Practitioner Level 2 Apprenticeship with a leading national removals and storage company.

You will work closely with experienced colleagues who will provide full training and support, helping you build the knowledge and skills needed for a successful career in customer service and operations.

Day-Day Responsibilities:

• Act as a key point of contact for customers throughout their moving journey.
• Communicate with customers by telephone, email and other business channels.
• Support customers with enquiries and provide accurate information about services.
• Update and maintain customer records and documentation using company systems.
• Assist with booking and coordinating removals and storage services.
• Identify opportunities to promote additional products and services where appropriate.
• Process administrative tasks accurately and within agreed timescales.
• Work collaboratively with colleagues to ensure a positive customer experience.
• Participate in team meetings, training sessions and apprenticeship learning activities.
• Follow company policies, procedures and customer service standards.