Your role will include;
- Responding to incoming telephone inquiries promptly and professionally.
- Handling the processing of new client referrals efficiently.
- Creating and organising necessary documentation for Field Care Supervisors.
- Administering all Individual Care & Support Agreements accurately.
- Managing and updating client and Care & Support Worker office files consistently.
- Ensuring the ongoing accuracy of all client and Care & Support Worker documentation.
- Collaborating closely with the Field Care Supervisor for effective workflow.
- Maintaining compliance with all office systems and procedures.
- Generating reports and management information as needed.
- Conducting audits of Customer Care visits, including monitoring medication administration.
- Ensuring strict compliance with all Care Quality Commission regulations.
