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Customer Services

With expert training provided by one of the UK’s leading training organisations, customers are crucial to all organisations. Gain the knowledge and qualifications that put you at the heart of customer service.

Course overview

Our purpose-designed short course for Customer Service will last for 4 weeks. With daily interactive webinars and access to specialist tutors, we’ll work with you to ensure you develop the bedrock of skills required for industry success. Our experts have supported over 1,000 people each year, across the country, into a customer service focussed career.

Babington source over 150 live roles each month in customer-facing roles. Completion of this course will give you access to a range of career opportunities and further training. Working with our team of national job brokers, and hundreds of employers across the country, gain real qualifications that will enhance your chances of getting a new role, reskilling or progressing in your chosen career.

What topics does this course cover?

• The principles of customer service
• Unique selling points (USPs) and unique service offers (USOs)
• Customer satisfaction
• Dealing with difficult situations
• Interpersonal skills for customer service
• Legislation in customer service
• Delivering effective customer service
• Meeting the needs and expectations of customers
• Communicating effectively
• Continuous improvement
• Self-assessment & skills analysis
• Communicating solutions to others
• Effectiveness at work
• Learning with colleagues and others
• Setting and meeting targets at work
• Working in a team
• Building working relationships with colleagues
• Optional Maths and English Skills Support

Download the Customer Service course factsheet

Course Summary

12th April 2021, 19th April 2021, 26th April 2021, 10th May 2021, 17th May 2021, 7th June 2021, 14th June 2021, 5th July 2021


Level 2 Certificate in Customer Service
Level 2 Certificate in Personal Development for Employability

4 weeks

  • Aged 19 or over (from 31st August 2020)
  • Resident in England only
  • Looking for a job or looking to progress and gain new skills at work
  • UK or EU resident of 3 years or longer or outside of the EU

  • An apprenticeship
  • Further learning
  • A new job
  • Developing your skills to progress in your career

How is the course delivered?

This short course is digitally delivered, with daily interactive webinars with tutors. Through digital and online learning, learners will gain the bedrock of skills for industry success, enabling them to enter into real job roles that have been contextualised for employers vacancies in a Customer Service position.

Employer Benefits

  • Get committed, accredited and business-ready employees; prepared for a career in Customer Service.
  • Babington can either recruit staff for you, or place people in your recruitment pipeline through the programme as part of preparation and selection.
  • This course can be contextualised around your organisation, preparing people with your values and company processes to make them ‘job ready’ before they start.
  • Engage your local community for key front-line roles, using this short course as a key CSR initiative.
  • Pre-gateway to employment, either to recruit general staff or apprentices. Attract, recruit and prepare people for your roles.
  • Use this course for reskilling or redundancy, let Babington support your people to gain new skills and change career.
  • This course is fully funded (dependant on vacancy numbers).

Why Babington?

Babington is one of the largest deliverers of customer service training in the UK, supporting over 1,000 people a year nationally into customer service careers. With over 150 live roles a month for learners to progress into, we can support learners of any level into real job pathways. Our expert trainers can contextualise training for learners and employers to support incredible careers.

Learner Benefits

  • Expert training from Babington, one of the UK’s leading training organisations for Customer Service careers.
  • This course enables access to real jobs, including Apprenticeships. Partnering with hundreds of employers, we can provide roles for people undertaking these pathways.
  • Real accredited training. Gain real qualifications that will enhance your chances of getting a new role, reskilling or progressing in your career.
  • This course is fully funded, subject to eligibility.
  • Supported by our National team of job brokers, we can source real roles and options for people who complete the course.
  • This is an employer-led course, meaning that real employers give a real experience of what it is like to work for them and support completers of the course into real jobs.
  • Digital and flexible delivery, provided by expert trainers.
  • This course is Nationally delivered, with a national spread of vacancies and opportunities.

Ready to register?

Complete the registration form below and you will be contacted by an advisor within 48 hours to check your eligibility and to kick start your learning by enrolling you on this programme.

    Application Form

    By completing your application form you are taking the first step towards an exciting career journey with Babington. Our commitment is to Develop Better Futures, whether that is developing a new skill or enhancing your career prospects. We are delighted you have chosen Babington.

    We will send you information about this course and studying with Babington.
    We may contact you to discuss this course and ensure you have the relevant information.

    Please note that we will require a copy of your ID (Driving Licence or Passport) and proof of your earnings (Payslip, P60 or a contract of employment) in order to finalise your enrolment.

    How did you find out about these courses?

    Please tick if you are happy to receive marketing emails.

    Once you submit your enrolment form to us one of our learning advisors will be in contact via telephone (on the number provided) to 'complete' your enrolment in the next day or so.

    The next steps are really exciting so let us review your information and then your journey with us can begin.

    Looking for something else? Our Free Online, Independent Study courses take up to 16 weeks to complete and offer a powerful alternative to gain employment.

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    Ready to start employment? Take a look at some of our live Customer Services apprenticeship vacancies below.

    Or view all of our vacancies, here.

    Sals Advisor

    Qualification Level: 2
    Employer: New Look
    Location: Positions Available Across England
    Weekly Salary: £161.25
    Possible Start Date: 20th August 2021


    Qualification Level: 3
    Employer: Orbit Services 2000 Limited
    Location: Biggleswade
    Salary: Competitive salary
    Possible Start Date: 1st September 2021


    Qualification Level: 3
    Employer: Syrus Associated Limited
    Location: Wolverhampton
    Weekly Salary: £161.25
    Possible Start Date: 30th August 2021