Customer Service Skills

Level 1 Award in Customer Service Qualification.

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Customer Service Skills

Level 1 Award in Customer Service Qualification.

Who is this course for?

Greater Manchester Free Online Learning

Thanks to our partnership with The Greater Manchester Combined Authority we can offer this online qualification, which is supported by our specialist trainers, free of charge to those based within the Greater Manchester Area. 

This qualification is designed to support learners to become independent, self-motivated and valuable employees through teaching them both employability and customer service skills through free, online learning.

It is also relevant for people in a current customer service role looking to develop their skills (even if they are currently on furlough) resulting in the achievement of a nationally recognised qualification.

What does the qualification cover?

The programme aims to support and develop long term learning by delivering 5 Sessions. Learners will complete the assessments throughout the programme enabling them to build on knowledge throughout.

Topics include:

  • Customers and their expectations
  • Effective Communication
  • Products and Procedures
  • Dealing with Customers
  • Assessment

How is the course delivered?

This course is completed via our online learning platform, supported with interactive resources and webinars to cover the key topics where you can interact with a tutor and your peers. You will be supported throughout by one of our tutors who will review your progress.

Course Summary

Always available. You can commence when you are ready.


Level 1 Award in Customer Service

1 week – 6 hours per day live online webinar sessions.

  • Aged 19 or over
  • Resident of England only
  • Looking for a job or looking to progress and gain new skills at work
  • UK or EU resident of three years or longer or outside of the EU

  • An apprenticeship or further learning
  • A new job
  • Develop your skills with your current employer, and progress

Download the course factsheet

Ready to register?

Complete the registration form using the link below and you will be contacted by an advisor within 48 hours to check your eligibility and to kick start your learning by enrolling you on this programme.

Looking for something else? Our apprenticeships also offer a powerful option to gain employment and continue your learner development and learning.

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