SVQ in Providing Financial Services Level 5

During this SVQ in Providing Financial Services Level 5 apprenticeship, learners will develop their knowledge of the rules and regulations of the banking industry and how these apply to their day to day role. They will learn the importance of personal and professional planning and development, and how to set up and review their development plan.

The optional units will be chosen to suit the role of the apprentice and will support and stretch the learner, building on the knowledge and skills they need to succeed in their day to day role.

For branch staff, learners can choose to focus on, developing their knowledge on counter transactions, opening accounts and improving their customer service skills.

For call centre staff they can focus on, developing their customer service skills, delivering banking services over the telephone and how to work collaboratively within a team.

The apprenticeship will support the learner to develop their communication and IT skills within the workplace, aiding them to communicate effectively and professionally with stakeholders.