What will I be doing?
Fit for anyone looking to build a career in retail, the Retail Level 2 Apprenticeship will give you a foundation of essential knowledge to become highly successful in the industry.
By learning on the job, working independently, and shadowing colleagues, you will develop significant skills and increased confidence within a retail environment.
Your duties as a retail apprentice will include:
- Learning how to work productively within a team
- Assisting with customer queries, orders, and returned goods
- Processing payments and credit applications
- Building and organising displays to entice customers
- Checking and auditing stock and inventory
- Organising schedules to drive the team towards achieving objectives
There will also be a choice of optional modules, depending on the work environment of your placement. These include demonstrating makeup and skincare products at a beauty counter, merchandising plants, and making props and decorative features for visual displays.
What qualifications will I achieve?
On completion of this apprenticeship, you will achieve a level 2 certificate in either Sales or Customer Service depending on the type of working environment you will be entering. If required, you can also take level 2 Functional Skills in maths and English.
The level 2 certificate in Retail will give you a great foundation of knowledge, which you can then strengthen with the level 3 certificate in retail management.
What are the entry requirements?
There are no formal requirements for this apprenticeship.
However, good manners, strong communication skills and the confidence to approach and assist customers are highly desirable traits.
What can I do afterwards?
Finishing retail level 2 apprenticeship will make you a better-equipped and more knowledgeable employee, meaning you will excel in roles including retail assistants, customer service assistants, checkout operators and merchandisers.
You can also progress onto positions such as such as retail supervisor, department manager or store manager after progressing onto the level 3 qualification.
After completing my customer service course, I was amazed by how much work was covered in the units. I also enjoyed the English skills tasks, as it helped me gain more experience with public speaking. Babington’s staff were really helpful and adapted to my learning style.
My level 3 in Customer Service is really assisting me in my role, by managing and developing my team to maximise sales through excellent customer service. Helen at Babington has been a great support throughout my NVQ, offering support and suggestions throughout. She is also always on the end of the line when I need her, she has made my NVQ an enjoyable and stress free experience!
I didn’t really want to go to college after finishing school, and an apprenticeship was best for myself to gain the skills and experience I need. Since I started the apprenticeship I’ve really picked up the ability to communicate well and make people hang on my words. Earning money is also a massive bonus!
Being an apprentice has helped me build confidence in the workplace and gain valuable skills., all the while earning a nice little wage packet. The highlight was just last week when I was told I had 100% completed my qualification. It was a great sense of pride and achievement – what a year 2017 is so far as I have also passed my driving test. I couldn’t have done it without my line manager Rachel, and especially not without all the support giving from my tutor Simon at Babington.