Level 3 Apprenticeship
Gain real industry experience and a nationally recognised qualification.
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What will I be doing?
As an advanced apprenticeship, the Pearson Level 3 Diploma in Customer Service provides you with an excellent platform to increase your skills, knowledge and experience in a customer centric environment. This will increase your employability and allow you to flourish in a vast number of roles.
As part of the course, you will work through a number of mandatory areas that will act as the basis around which your training is completed. On-the-job, you can expect to take part in a variety of activities in a customer service setting, which include:
- Learning the principles of business; understanding how to resolve customer issues and retain customers
- Develop resources that keep the level of customer support consistent
- Manage the use of technology and social media to improve customer service
- Promote additional products and services to customers
- Manage team and individuals performance
What qualifications will I achieve?
Completing the Pearson Level 3 Diploma in Customer Service apprenticeship will result in you achieving the following qualifications:
- Pearson Level 3 Diploma in Customer Service
- Functional Skills in Mathematics Level 2
- Functional Skills in English Level 2
What are the entry requirements?
This advanced apprenticeship does not have any formal requirements. You will be in a customer-facing role so it would be beneficial to have outstanding communication skills, be friendly and respectful.
You do not need to have any prior experience to apply.
What can I do afterwards?
Once you are done with the programme you will have gained valuable customer service knowledge and experience, which you can utilise in a wide range of roles. You could decide to work as part of a customer service team or use your new skills to enhance another position.
After completing my customer service course, I was amazed by how much work was covered in the units. I also enjoyed the English skills tasks, as it helped me gain more experience with public speaking. Babington’s staff were really helpful and adapted to my learning style.
My level 3 in Customer Service is really assisting me in my role, by managing and developing my team to maximise sales through excellent customer service. Helen at Babington has been a great support throughout my NVQ, offering support and suggestions throughout. She is also always on the end of the line when I need her, she has made my NVQ an enjoyable and stress free experience!
Being an apprentice has helped me build confidence in the workplace and gain valuable skills., all the while earning a nice little wage packet. The highlight was just last week when I was told I had 100% completed my qualification. It was a great sense of pride and achievement – what a year 2017 is so far as I have also passed my driving test. I couldn’t have done it without my line manager Rachel, and especially not without all the support giving from my tutor Simon at Babington.