Customer Service Practitioner Level 2

Gain real industry experience and a nationally recognised qualification.

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What will I be doing?

Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer facing roles such as those of shop attendants, estate agents, and a sales and service team.

The Pearson Level 2 Diploma in Customer Service will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

  • Communicating with customers both verbally and in writing
  • Making and receiving phone calls with customers
  • Developing relationships with customers and resolving customer service issues
  • Gather, analyse and interpret customer feedback
  • Using social media to deliver customer service online

What qualifications will I achieve?

Completing this apprenticeship programme will mean you have achieved the following qualifications:

  • Pearson Level 2 Diploma in Customer Service
  • Transferable Skills in Mathematics
  • Transferable Skills in English

What are the entry requirements?

There are no formal requirements to apply to do this apprenticeship. However, you will be required to deal with customers face-to-face, so good communication skills, respect, and a desire to help the customer get the best outcome are desirable.

What can I do afterwards?

Customer Service skills are a highly desirable, transferable skill. This qualification will put you a step ahead of the competition. You could seek employment in a customer service role, or you could progress further on to Customer Service Level 3.

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