Customer Service Practitioner Level 2
Apprenticeship

Gain real industry experience and a nationally recognised qualification.

To get in touch, call us on 0333 323 4050

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What will I be doing?

Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer facing roles such as those of shop attendants, estate agents, and a sales and service team.

The Customer Service Level 2 Standard will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

  • Communicating with customers both verbally and in writing
  • Making and receiving phone calls with customers
  • Developing relationships with customers and resolving customer service issues
  • Gather, analyse and interpret customer feedback
  • Using social media to deliver customer service online

What qualifications will I achieve?

Completing this apprenticeship programme will mean you have achieved the following qualifications:

  • Customer Service Level 2 Standard
  • Transferable Skills in Mathematics
  • Transferable Skills in English

What are the entry requirements?

There are no formal requirements to apply to do this apprenticeship. However, you will be required to deal with customers face-to-face, so good communication skills, respect, and a desire to help the customer get the best outcome are desirable.

What can I do afterwards?

Customer Service skills are highly desirable, transferable skills. This qualification will put you a step ahead of the competition. You could seek employment in a customer service role, or you could progress further on to Customer Service Level 3.

Who is this apprenticeship for?

Whether you’re looking for your first role, or have some experience but want to top up your skills and competencies, then this course is for you. If you’re searching for a role, take a look at our vacancies.

For more information, get in touch with us below, or speak to our advisors on 0333 323 4050

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