What will I be doing?
Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer facing roles such as those of shop attendants, estate agents, and a sales and service team.
The Pearson Level 2 Diploma in Customer Service will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:
- Communicating with customers both verbally and in writing
- Making and receiving phone calls with customers
- Developing relationships with customers and resolving customer service issues
- Gather, analyse and interpret customer feedback
- Using social media to deliver customer service online
What qualifications will I achieve?
Completing this apprenticeship programme will mean you have achieved the following qualifications:
- Pearson Level 2 Diploma in Customer Service
- Transferable Skills in Mathematics
- Transferable Skills in English
What are the entry requirements?
There are no formal requirements to apply to do this apprenticeship. However, you will be required to deal with customers face-to-face, so good communication skills, respect, and a desire to help the customer get the best outcome are desirable.
What can I do afterwards?
Customer Service skills are a highly desirable, transferable skill. This qualification will put you a step ahead of the competition. You could seek employment in a customer service role, or you could progress further on to Customer Service Level 3.
Apprentice or Employer?
After completing my customer service course, I was amazed by how much work was covered in the units. I also enjoyed the English skills tasks, as it helped me gain more experience with public speaking. Babington’s staff were really helpful and adapted to my learning style.
My level 3 in Customer Service is really assisting me in my role, by managing and developing my team to maximise sales through excellent customer service. Helen at Babington has been a great support throughout my NVQ, offering support and suggestions throughout. She is also always on the end of the line when I need her, she has made my NVQ an enjoyable and stress free experience!
Being an apprentice has helped me build confidence in the workplace and gain valuable skills., all the while earning a nice little wage packet. The highlight was just last week when I was told I had 100% completed my qualification. It was a great sense of pride and achievement – what a year 2017 is so far as I have also passed my driving test. I couldn’t have done it without my line manager Rachel, and especially not without all the support giving from my tutor Simon at Babington.