Key responsibilities include:
CUSTOMER SERVICE & SALES
- Deliver service that meets our customers’ individual needs & always exceeds their expectations.
Show personality & choose the right attitude in order to deliver unrivalled service. - Care & respect customers & your colleagues at all times.
- Acknowledge & greet customers and be aware of them at all times
- Welcome customer interruptions, listen to what every customer wants and always be happy to help.
- Move fast & react quickly to customer needs including telephone queries.
- Politely deal with customer complaints and make customer-led decisions to help to find the right solution.
- Acquire a sound knowledge of the product range including features & benefits. Show the customers what you know.
- Always offer alternatives when the customer’s first choice is not available and promote complementary or additional items.
- Positively promote the Company’s customer order service remembering that we want to make the sale.
MERCHANDISING & DISPLAY
- Acquire a sound knowledge of store layout and merchandising techniques.
- Merchandise and present products on all types of fixtures considering Company guidelines and best use of ticketing and graphics.
- Ensure all display products are priced correctly, kept clean, tidy and replenished at all times.
CASH HANDLING & ADMINISTRATION
- Use the till and understand Company procedures for accepting all types of payment and all necessary administration.
- Understand the correct method for processing refunds and exchanges in accordance with the Company refund policy.
STOCK MANAGEMENT
- Receive, unpack, check and put away stock deliveries quickly.
- Carry out stock counts and implement price changes quickly and accurately.
- Organise the transfer of stock to other locations, completing the correct paperwork/admin.
- Ensure all stock is stored properly & safely and stockrooms are kept clean & tidy.
- Take action to observe security procedures and minimise stock loss.
COMMERCIAL AWARENESS
- Know the store sales plans & other key targets.
- Make suggestions to improve store performance.
- Be aware of best and worst selling lines and give feedback on products.
- Know the competition.
MISCELLANEOUS
- Understand and comply with the Company’s Health & Safety policy and procedures.
- Understand and comply with all other company policies including Dignity at Work & Social Media policies.
- Carry out further duties as required by Store Management.
