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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.



Sales Assistant

Schuh Discount Codes | 15% Off In June 2022


Here at Schuh, we are looking for an apprentice to join our busy store to deliver great customer service and gain extensive knowledge about working in a retail environment. The successful candidate will be working towards achieving their Retail SCQF 5 qualification.

Getting to know Schuh

Born in Edinburgh in 1981, Schuh was launched with a name that no one could pronounce; shoes that no one liked and a retail experience that no one had seen before. We were different. Our early success was down to celebrating those differences and shaking up the conventional ‘shoe shop’ by challenging the carpeted shop floor, 50 shades of brown, and the toe-pinching world of family-run shoe shops.

Schuh wasn’t a shoe shop, it was a fashion store that sold shoes. The volume of stock and the variety of colours packed into the smallest spaces created something previously never seen in the footwear market. People soon knew how to pronounce the name, they started loving our shoes and the opportunity to express themselves through what they put on their feet.

Fast forward a few years and we have stores throughout the UK, Ireland, Germany and the Channel Islands with a phenomenal online business. What hasn’t changed is our independent spirit, our belief and doing things differently and allowing everyone to express themselves through their shoes.

Schuh is now recognised as one of the most loved and most innovative retailers around and that’s thanks to all the great people that make us, Schuh.


Key responsibilities include:


  • Deliver service that meets our customers’ individual needs & always exceeds their expectations.
    Show personality & choose the right attitude in order to deliver unrivalled service.
  • Care & respect customers & your colleagues at all times.
  • Acknowledge & greet customers and be aware of them at all times
  • Welcome customer interruptions, listen to what every customer wants and always be happy to help.
  • Move fast & react quickly to customer needs including telephone queries.
  • Politely deal with customer complaints and make customer-led decisions to help to find the right solution.
  • Acquire a sound knowledge of the product range including features & benefits. Show the customers what you know.
  • Always offer alternatives when the customer’s first choice is not available and promote complementary or additional items.
  • Positively promote the Company’s customer order service remembering that we want to make the sale.


  • Acquire a sound knowledge of store layout and merchandising techniques.
  • Merchandise and present products on all types of fixtures considering Company guidelines and best use of ticketing and graphics.
  • Ensure all display products are priced correctly, kept clean, tidy and replenished at all times.


  • Use the till and understand Company procedures for accepting all types of payment and all necessary administration.
  • Understand the correct method for processing refunds and exchanges in accordance with the Company refund policy.


  • Receive, unpack, check and put away stock deliveries quickly.
  • Carry out stock counts and implement price changes quickly and accurately.
  • Organise the transfer of stock to other locations, completing the correct paperwork/admin.
  • Ensure all stock is stored properly & safely and stockrooms are kept clean & tidy.
  • Take action to observe security procedures and minimise stock loss.


  • Know the store sales plans & other key targets.
  • Make suggestions to improve store performance.
  • Be aware of best and worst selling lines and give feedback on products.
  • Know the competition.


  • Understand and comply with the Company’s Health & Safety policy and procedures.
  • Understand and comply with all other company policies including Dignity at Work & Social Media policies.
  • Carry out further duties as required by Store Management.


Training provided:

  • SCQF Level 5


Requirements and prospects:

Desired skills and Personal qualities:

  • Good communication skills
  • Confidence in communication
  • Enjoy fashion
  • Be reliable
  • Digital minded
  • Have the ability to work in a fast-paced environment and be willing to learn.

Desired qualifications:

  • You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement.


Application process

  1. Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
  2. One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
  3. If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in

You can read more about the candidate journey and register for job alerts here.


Job details

  • Ref
  • Sector: Retail
  • Programme: SCQF Level 5
  • Location: Fort Kinnaird, Edinburgh
  • Salary: £10,608
  • Closing Date: 30 / 07 / 2022

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