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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.



Learning & Development Apprentice


The Learning & Development role is a new position at Symphony. We’ve spent the last 8 years building the financial markets’ largest, most trusted communication network, and need passionate, dedicated individuals to realise our ambitions. Our unique blend of technology and financial services makes it an environment you won’t get elsewhere.

Key responsibilities include:

As an employee engagement and communications apprentice, you will work closely with our Human Resources and Communications teams to help enhance our employee engagement initiatives with a focus on learning and development, plus supporting our internal communications efforts. You will have the chance to collaborate with various departments and contribute to projects that directly impact our employees.

The Learning & Development Apprentice will be provided with the help and support to undertake the Level 3 L&D Practitioner apprenticeship. They will develop their skills throughout the role and through this they will be able to gain more exposure to more areas of the Human Resources and Communications Team as they progress.

The core responsibilities for this role are:

  •  Assist with the planning and execution of employee engagement activities including coordination of the annual engagement survey, and other employee listening initiatives , working closely with the wider HR community and the business to prepare and launch.
  • Support with program management and coordination of all learning and development initiatives and programs, including liaising with external delivery partners where required.
  • Contributing to the creation of training content, the delivery of training and monitoring completion/feedback
  • Coordination of all Diversity, Equity Inclusion and Belonging initiatives, including gathering of related data and metrics.
  • Coordinate gathering content, and creating the monthly employee newsletter (TBC)
  • Support with the development and distribution of internal HR related communications materials.
  • Maintain relevant content within our internal communications channels, including our company intranet.
  • Participate in cross-functional projects and initiatives that promote a positive and inclusive workplace culture.
  • Configure and manage course curations and enrolment in our HRIS for all employee learning globally; including but not limited to mandatory compliance training, early career and management training content.
  • Evaluate the impact of learning solutions – measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.

What Will You Learn:


  • The length of this apprenticeship should typically be 18 – 24 months.

Entry Requirements:

  • Whilst any entry requirements will be a matter for individual employers, typically an apprentice will have an area of technical, vocational or behavioural expertise in which the organisation needs others to acquire through training.


  • Apprentices without Level 2 English and Maths will need to achieve this prior to taking the end point assessment.
  • For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is entry Level 3. British Sign Language qualifications are an alternative to English qualifications for those for whom this is their primary language.

Link to professional registration and progression:

  • The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).


  • This is a Level 3 apprenticeship.
  • Learning and Development Practitioner Level 3 (A level)

Desired Skills and Personal qualities:

  • Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Administrative skills, Number skills, Creative, Initiative


  • GCSE or equivalent Maths and English (Grade A*-C/9-4) Essential

Future prospects:

  • Full time role on completion.

Things to consider:

As a member of the HR & Communications Team, you will be enrolled onto the Learning & Development Level 3 Apprenticeship shortly after your start date. The apprenticeship takes approximately 18 months to complete and during this time you’ll achieve the skills, knowledge and behaviours necessary to work effectively in an L&D based role. This is an Apprenticeship role, and significant training and development will be available over an 18 month period. Whilst you will be fully supported to undertake and complete your studies, this programme does require a personal commitment to study in your own time, in addition to the time provided by the Company. As part of our team, you’ll have the opportunity to start off a fantastic career working for one of the most highly regarded Instant messaging services firms and friendliest in the world.

Application process

  1. Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
  2. One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
  3. If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in

You can read more about the candidate journey and register for job alerts here.


Job details

  • Ref VAC1000148570
  • Sector: Technology
  • Programme: Learning and Development Practitioner Level 3
  • Location: 135 Bishopsgate, 12th Floor, EC2M 3TP
  • Salary: £20,000.00
  • Closing Date: 05 / 06 / 2023

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