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Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

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Apprenticeship

Customer Services Apprentice (Finance software support)

Full-mask-team-studying-laptops

 

Kerridge Commercial Systems

 

Supporting Financial Advisers in the provision of Advice to clients, by updating client files and providing timely portfolio summaries with information details for client meetings.

 

Key responsibilities include:

Key Responsibilities of the apprentice will be:

  • Support customers with problems and queries relating to Kerridge’s bespoke finance application software
  • Accurately resolve problems using investigative and analytical skills
  • Identify and replicate problems that require a software change
  • Work as part of the Support team and liaise with other departments to provide solutions for the customer
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the service level agreement
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Undertaking any other projects as required by the support manager
  • Identifying calls that are not finance support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
  • Continually and pro-actively keeping own knowledge of Kerridge products and systems up to date
  • Pro-actively using the appropriate tools to gain and share knowledge
  • Alerting Senior Application Support Consultants, Team Leaders, and Application Support Manager as necessary regarding any sensitive customer issues
    This apprentice role is ideal for a candidate that gains satisfaction from resolving customer queries and may have worked previously in a support centre environment. While a strong technical skill set is not required, you will have already studied a bookkeeping/accounts related subject and are now looking to apply concepts within a technology environment

What I will learn:

Level 3 Customer Service Specialist qualification

delivered virtually via learning platform with 121 support from skills coach.

Level 2 maths and English Functional Skills can be supported to achieve also if required.

Desired Skills and Personal qualities: 

  • IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Initiative, Bookkeeping/accounts knowledge, Time management skills

Qualifications:

  • GCSE or equivalent 5 GCSES including Maths & English (Grade 4 / C / PASS) Essential
  • NVQ or SVQ Level 2 or equivalent Bookkeeping Or Accountancy (Grade Pass) Essential

Things to consider:

  • Full career progression beyond the apprenticeship. Full internal Learning & Development team to enhance development and support alongside apprenticeship and beyond

Future prospects:

  • Although this is an apprentice role the experience you will gain in this position will set you up for the future. Working for a global company like Kerridge CS will give the opportunity to develop your skills and experience with the opportunity at a later date to progress further in your support career or across into other departments.

Application process

  1. Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
  2. One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
  3. If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in

You can read more about the candidate journey and register for job alerts here.

Apply

Job details

  • Ref VAC1000112014
  • Sector: Finance
  • Programme: Customer Services Apprentice Level 3
  • Location: Mayflower House, Team Valley Trading Estate, NE11 0HF
  • Salary: £16,000.00
  • Closing Date: 03 / Jan / 2022
Apply

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