array(3) {
  string(336) "

Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

" ["background_colour"]=> string(7) "#19072d" ["link_colour"]=> string(7) "#f7eefd" }

Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.



Business Administration

Bill Gosling Outsourcing's Competitors, Revenue, Number of Employees, Funding, Acquisitions & News - Owler Company Profile


Are you looking for an exciting new opportunity in 2022? Are you up for a new challenge to sharpen or develop new skills? Are you passionate about helping others?

If this sounds like you – we are looking to add to our Supportive and Growing family at Bill Gosling Outsourcing.

Key responsibilities include:

  • Inbound / Outbound communications with customers through telephone / e-mail / chat / SMS / web-site
  • Provide 1st class customer service to help our customers resolve their accounts and offer additional support
  • Understand the clients’ products and services to help find the best solutions for the customer
  • Update customer files with appropriate information in the multiple databases available, as required

What will I learn?

Along with the full induction and training programme, you will be working towards a Business Administration SVQ at SCQF L6. The SCQF Level 6 Business Administration apprenticeship is designed to equip those working in business and administration with the skills and knowledge they need to demonstrate competence in their job role.

Learners on this programme have a broad range of activities with significant complexity, responsibility and autonomy, often in a supervisory or team-leading role.


Training provided:

  • SCQF Level 6 Business Administration apprenticeship


What qualifications or qualities are required?

  • You must be able to communicate information with consistency and clarity, using active listening techniques in order effectively understand what the clients’ needs are.
  • Be able to break down a situation into smaller pieces to identify key issues, and figure out cause-and-effect relationships.
  • Provide superior service to both internal and external customers.
  • Can focus on desired outcomes and the means by which they are achieved, by meeting or exceeding standards based on past performance, goals, and objectives, as well as the performance or achievements of others.
  • Works cooperatively and effectively with others to reach a common goal. Participates in group activities, fostering a team environment.

Things to consider:

Work week:

  • 37.5 to 40 hours/week
  • Monday – Friday
  • Hybrid working pattern
  • Located in Glasgow City Centre (5 min. from Central Station)

Work culture:

  • Increasing holiday entitlement (28 to 33 days/year)
  • “Birthday” paid time off
  • Opportunity to gain SVQ (Scottish Vocational Qualification) SCQF level 6 Business Administration
  • Annual prize giveaways (inclusive of all-expense paid trip)
  • Rewards and Peer Recognition programmes
  • Well Being committee
  • Awareness programs
  • Workplace challenges
  • Supportive environment
  • Work-Life balance
  • Opportunity to win incentives
  • Healthy Working Lives – GOLD AWARD recipient
  • Ongoing support of local charities
  • Regular fund-raising events (i.e. bungee jumping, “pie your manager” day, etc.)
  • Opportunities for career progression
  • The majority of our Production Leadership team started as an agent
  • Employee referral programme
  • Refer a friend/family and earn extra money for every referral hired
  • Casual dress code
  • Plus —– All the coffee you can handle (in office only)

Application process

  1. Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
  2. One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
  3. If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in

You can read more about the candidate journey and register for job alerts here.


Job details

  • Ref
  • Sector: Customer Service and Business Administration
  • Programme: SCQF Level 6 in Business Administration
  • Location: Glasgow
  • Salary: £18,525 to £19,760
  • Closing Date: 30/08/2022

Similar positions

Homag (UK) Ltd

Service Department Administrator Apprentice

  • Level 3 Level 3
  • £230.63 per week £230.63 per week
  • Unit 10C, Sills Road, Derby, DE74 2US Unit 10C, Sills Road, Derby, DE74 2US
Learn more

Capital Heights Ltd

Apprentice Estate Agent

  • Level 3 Level 3
  • £9,004.32 £9,004.32
  • 113 East London Works, 65 Whitechapel Road, London E1 1DU 113 East London Works, 65 Whitechapel Road, London E1 1DU
Learn more

Sequence UK

Apprentice Lettings Negotiator

  • Level 2 Level 2
  • £10,400.00 £10,400.00
  • 47 King Street, IP24 2AU 47 King Street, IP24 2AU
Learn more

State Bank of India

Regulatory Compliance Officer Apprentice

  • Level 4 Level 4
  • £15,100.00 £15,100.00
  • Hygeia Building 66-68, College Road, Harrow, HA1 1BE Hygeia Building 66-68, College Road, Harrow, HA1 1BE
Learn more