array(3) {
  ["banner_text"]=>
  string(336) "

Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

" ["background_colour"]=> string(7) "#19072d" ["link_colour"]=> string(7) "#f7eefd" }

Unlock the potential of your workforce with funded learning. Discover ‘Untapped to Unlimited’ and get the latest free resources here.

banner

Apprenticeship

Customer Experience and Conduct Risk Apprentice

Full-mask-team-studying-laptops
Perch Group: Moving Forward Together

 

Customer Experience and Conduct Risk Apprentice to support the wider Customer Experience and Conduct Risk Team (QA, Complaints & Disputes, Specialist Support) with daily administration tasks. The successful Candidate will be working towards Financial Services Admin Level 3 with Babington.

Key responsibilities include:

Duties to include:

  • Ensuring detailed and accurate customer records are kept and updated accordingly
  • Managing emails received and identifying and processing correspondence to the correct person in a timely manner
  • Effectively and professionally communicating with customers/3rd parties, responding to enquiries in a timely manner.
  • Completing daily tasks set by the Team Leader.
  • Taking a flexible approach to Ad Hoc tasks requested.
  • Handling Credit Reference Reporting queries using appropriate specialist portals
  • Review and act on daily data report emails and file
  • Complete basic assurance/audit checks on transactional processes
  • Review and support with investigation of Customer Feedback

What will I learn?

Financial Services Admin Level 3

Duration

  • The apprenticeship will typically take 12 – 18 months to complete

Entry requirements

  • Individual employers will set the selection criteria for their Apprenticeships. Most candidates will have Level 2 Maths and English, ideally as part of 5 GCSE A-C grades. Other relevant or prior experience may also be considered as an alternative. Employers who recruit candidates without English or Maths at Grade C or above must ensure that the candidate achieves this standard prior to the completion of the Apprenticeship.

Progression:

  • This is an entry level role which provides the foundation knowledge skills & experience for progression into a number of career paths including Senior Administrator, Paraplanner, Financial Adviser or Mortgage Adviser.

Qualifications

Professional qualifications within this apprenticeship are listed below – one of:

  • UK financial services, regulation & ethics (CF1) – Chartered Insurance Institute (CII) UK financial regulation (UKFR) – The London Institute of Banking & Finance (LIBF) – Financial Services regulation and Ethics – Chartered Bankers Institute (CB)
  • Introduction to Securities and Investment; UK financial regulation; Administration of settlements and investments – Chartered Institute for Securities and Investments (CISI)
  • In addition, the role may require completion of an exam specific to the line of business worked in eg Life, Pensions, General Insurance, Investments, Long Term Care. These are typically provided by the CII, LIBF and CISI.
  • Alternatively, where employers feel that there is evidence of higher academic aptitude, the apprentice could opt for a more demanding higher level qualification that would enable fast tracking through the progression routes available on completion of this apprenticeship.
  • Financial services, regulation and ethics (RO1) – CII Financial services, regulation and ethics (FSRE) The London Institute of Banking & Finance (LIBF).

Link to professional registration

  • This apprenticeship provides the first step on the pathway to professional membership of the Chartered Insurance Institute, The London Institute of Banking & Finance (LIBF), Chartered Institute of Securities and Investment.

Requirements and prospects:

Desired skills and Personal qualities:

  • Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills

Desired qualifications:

  • GCSE or equivalent Maths and English (Grade A-C/8-4) Essential

Future prospects:

  • Apprentice to Administrator to Officer.

Things to consider:

  • Social Events – Monthly Annual Bonus Scheme

Application process

  1. Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
  2. One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
  3. If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in

You can read more about the candidate journey and register for job alerts here.

Apply

Job details

  • Ref VAC1000069875
  • Sector: Financial Services
  • Programme: Financial Services Admin Level 3
  • Location: Unit 9 Whitehills Drive, Whitehills Business Park, Blackpool, FY4 5LW
  • Salary: £10 - £12k per annum
  • Closing Date: 05 / 09 / 2022
Apply

Similar positions

State Bank of India

Senior Financial Advisor Apprentice

  • Level 3 Level 3
  • £15,100.00 £15,100.00
  • Unit 1-3, Ibrahim House, 33 High Street, Southall, UB1 3HA Unit 1-3, Ibrahim House, 33 High Street, Southall, UB1 3HA
Learn more

ClearView Mortgages

Apprentice Mortgage Adviser

  • Level 3 Level 3
  • £13,780.00 £13,780.00
  • 12 Coppice Row, Theydon Bois, Epping, CM16 7ES 12 Coppice Row, Theydon Bois, Epping, CM16 7ES
Learn more

Facet Investment Management Ltd

Financial Services Administrator Apprentice

  • Level 3 Level 3
  • £12,000 £12,000
  • 2 Charlwood Court, County Oak Way, Crawley, West Sussex RH11 7XA 2 Charlwood Court, County Oak Way, Crawley, West Sussex RH11 7XA
Learn more

State Bank of India

Apprentice Senior Financial Advisor

  • Level 3 Level 3
  • £15,100.00 £15,100.00
  • 78 Cornhill, London, EC3V 3QQ 78 Cornhill, London, EC3V 3QQ
Learn more