What will I learn?
- Level 3 Customer Service Specialist Apprenticeship Standard
- Level 2 Functional Skills Maths and English – If Required
As a Customer Experience Apprentice, you will be based at the Mansfield office as part of the assist the Skills Assessment Engagement Team driving outstanding levels of customer service to all our customers, stakeholders, partners, and platform users. Providing assistance and support. Your training will be with Babington.
Key responsibilities include:
As a Customer Experience Apprentice, your day to day duties will be;
- Conducting customer demos.
- Answering customer enquiries.
- Providing product information.
- Handling training enquiries.
- Responding to business enquiries.
- Processing contract orders.
- Team time with the Customer Engagement Leader, planning for the week and month ahead.
Requirements and prospects:
Desired skills and Personal qualities:
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Communication skills
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Attention to detail
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Customer care skills
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Problem solving skills
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Patience
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Experience of Microsoft Office
Desired qualifications:
- GCSE or equivalent English (Grade 4 / C) Desired
- GCSE or equivalent Maths (Grade 4 / C) Desired
Future prospects:
- To continue your career with Skills Assessment beyond your apprenticeship and also have the option to continue forward with your learning.
Things to consider:
- Within Skills Assessment we have seen several of the team start in their role as apprentices and now progressing with their careers in their role of Customer Engagement Advisor. One of our apprentices had this feedback to share. “I started NCFE completing a level 2 customer service practitioner qualification, which I have now achieved. It has been an incredible journey being able to gain more knowledge in the industry and obtain transferable skills. More recently, I have started my Level 3 business admin qualification and I can’t wait to learn and grow more. Therefore, helping myself progress onto further opportunities”
Application process
- Once you’ve found a role you’re interested in, simply click the apply button and fill out the form
- One of our team will then be in touch to talk to you a bit more about your aspirations and what happens next
- If you want to be really proactive, you can also email us your CV here quoting the role you’re interested in
You can read more about the candidate journey and register for job alerts here.
